Shipping & Returns
Keystone Hatcheries Shipping Policies
Receive FREE SHIPPING via UPS Ground on most items with orders of $99 or more.
Over 800 qualifying items to choose from! Offer valid only on shipments to the lower 48 states.
Keystone Hatcheries Return Policy
No returns will be accepted for credit or exchange without prior authorization. All returns must be authorized within 10 days of purchase and received in the original marked carton in resalable condition within 30 days. Any returns that extend beyond this will either not be accepted or given partial credit, which will be determined by the sole discretion of Keystone Hatcheries LLC. Returns will not be accepted if shipped via COD. Any refund given will be for the cost of the product only. There are absolutely no returns for special ordered items, fish, aquatic plants or products cut from rolls, such as liner, underlayment, seam tape, air & water line, netting, et cetera. Warranties for products not produced by Keystone Hatcheries will be given at the sole discretion of the manufacturer.
To initiate a return call 815-678-2537 between 8AM and 4PM Monday thru Friday, or email us at firstname.lastname@example.org. Be sure to include your name, invoice number, item number, quantity and reason for return. We will respond with further instructions.